Logistics Coordinator - Alchemy Global Talent Solutions : Job Details

We are partnering with a leading freight forwarder who are seeking a Logistics Coordinator to join their team in Hull. This role will support all import and export tasks while maintaining client relationships, handling queries and resolving complaints.Responsibilities

• Engage with customers, managing and responding to all inquiries.
• Foster positive relationships to support new business growth.
• Follow up on customer satisfaction according to established guidelines.
• Promote our services during client interactions and seize opportunities to offer them when appropriate.
• Represent the company as a mentor and role model, consistently setting a positive example.
• Provide daily coordination of logistics activities, both operational and administrative, for DSCS customers.
• Plan and monitor service delivery.
• Communicate regularly with other departments to ensure smooth operations.
• Maintain and update records of customer feedback.
• Update financial records upon receipt of funds, ensuring accurate alignment between cash-in and spreadsheets.
• Create and maintain spreadsheets, systems, and databases to accurately track information for import and export shipments.
• Offer flexible support across various business functions as needed.

Skills Required

• Confident user of MS Office such as Word, Excel and Outlook.
• Ability to speak confidently on the phone and work well with others.
• Prior experience working within Freight Forwarding would be desirable but not essential
• Desire to learn and build a career within a busy environment