Luxury Day Concierge - PMR : Job Details

We are working with a prestigious residential development based in East London, who are currently looking to hire a full time Day Concierge to join their team. This is a fantastic opportunity to work with an award winning Block Management company, on a luxurious development and be part of a growing scheme.

Candidates MUST be fluent in Mandarin to apply for this position, we cannot accept any candidates who do not speak this.

Hours: Monday to Friday, 9am to 6pm

Salary: £30,000 to £33,000 pa

Responsibilities:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Assist with Move In's/Move Out's.

Requirements:

• Strong communicator in both written and verbal; you will be liaising with clients, contractors, and persons inside / outside of the organization.
• Excellent team player
• Mandarin speaking
• Proficient IT Skills
• Strong Multi-Tasking Ability
• Ability to grasp new concepts quickly

All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.