Maintenance planner / administrator - Hays Specialist Recruitment Limited : Job Details

Your new company

A fantastic opportunity to work for a global organisation. Their services are tailored to enhance safety, reduce risks and improve efficiency for a diverse range of clients across multiple sectors. With a strong commitment to innovation and excellence, they have built a reputation for delivering high-quality solutions and exceptional aftercare support. Your new role

My client is seeking a proactive planner / scheduler to join their team. In this role, you will be responsible for coordinating and managing the maintenance schedules to ensure the smooth operation and longevity of equipment and facilities. Your attention to detail and ability to work independently will be crucial in maintaining our high standards of service. Main duties and responsibilities :

• Processing quotes for all planned preventative maintenance works in a timely manner
• Booking and logging Planned maintenance remedial calls
• Scheduling and coordinating engineers
• Raising PO'S / Updating CRM system
• Updating escalation tracker
• Ensure compliance with health and safety regulations and company policies.
• Respond to maintenance requests and issues promptly and efficiently.
• Communicate effectively with internal teams and external contractors
• Ensure customer complaints are escalated

What you'll need to succeed

• Ability to work on your own without supervision
• Organisational Skills
• Good numeracy skills
• Commercial Awareness
• A positive and can-do attitude
• Knowledge of CRM Systems
• Flexible working hours as and when required
• Good keyboard and computer skills, including familiarity with standard MS Office applications, in particular Excel and Word
• The ability to work with initiative and confidence, and have an enthusiasm for customer service and sales-related work
• Experience of working within a Customer Care/Helpdesk environment
• Experienced and familiar with the operation of a "CASH" mentor or similar CRM system
• Experienced co-ordination of sales staff and engineers - both service and installation across the UK
• Experience of invoicing and handling relevant purchase orders

What you'll get in return

Company pension Free Parking Generous annual bonusQuarterly staff outings20 days holiday plus BH - Holiday days increase with years of service What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk