Maintenance Planner - Citizen Housing : Job Details

Location: Coventry/Hybrid

Basis: Full Time

Work Pattern: 37 hours per week – Monday to Thursday 8:00-16:00 and Fridays 8:00-15:30 (although we may require Monday to Thursday 10:00-18:00 and Fridays 10:30-18:00, depending upon operational need)

Type: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

This is a great opportunity for you to join and be part of the Citizen Maintenance team to make a real difference to our customers:

Reporting to the Maintenance Planning Manager, the Maintenance Planner will contribute to the provision of customer focussed end to end operational, planning, and administrative support to a team of Trade Engineers, Supervisors, Surveyors and Managers.  The successful candidate should be comfortable working in a busy, fast-paced environment, have a confident and friendly telephone manner, and excellent communication skills. Citizen offers plenty of development and support with development opportunities available throughout the organisation to explore other roles and gain additional skills and qualifications. The role will allow for a hybrid approach to working between the office and home locations.

In housing you can make a real difference, the role of Maintenance Planner will involve:

• Raising, appointing, scheduling and completion of maintenance works orders to ensure that service targets are met.
• Providing operational and administrative support to the team as required.
• Seeking and responding to customer feedback in order to improve the service.
• Ensuring colleagues and customers are kept informed of progress with maintenance related enquires, ensuring expectations are managed appropriately.
• Working collaboratively and ensure effective communication with Supervisors, Trade Engineers and other colleagues to ensure effective delivery of the service.
• Utilising all business management systems appropriately, ensuring compliance with standard operating models. Creating and reviewing processes documents to support working methodologies and noting any deviation for escalation.

As Maintenance Planner we need you to have:

• Experience in using IT and Administration systems and equipment
• Experience in performance monitoring and management systems
• Experience in Electronic appointment systems
• Ability to work in a team and deliver to targets
• Understanding of office procedures and practices, and Housing maintenance procedures
• Excellent communication skills, written and verbally, and be able to work in a fast-paced environment
• Willingness to embrace change
• Effectiveness in problem solving

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Annual leave starts at 25 days per year plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 8th November 2024

Interview date: 12th November 2024

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.