Major Incident Manager - Adria Solutions : Job Details

Our client, a leading fintech company based in Manchester, seeks a Major Incident Manager. This role involves overseeing major incident processes to ensure swift resolution and minimal business disruption. You'll be the key point of contact, coordinating responses and maintaining transparency throughout the incident lifecycle.

You will have strong RCA and Incident Management experience, ideally from a FinTech background but otherwise, an industry where reputation and customer confidence around incidents are key.

• Incident Coordination: Lead and manage responses to major incidents, ensuring minimal service disruption.
• Process Management: Develop and improve the incident management process aligned with ITIL best practices.
• Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions.
• Stakeholder Communication: Provide timely updates to internal and external stakeholders.
• Reporting: Track KPIs and generate reports on incident trends and resolutions for senior management.
• IT Service Management: Ensure robust IT service management and business continuity processes.

• Experience: Strong background in IT service management, particularly in major incident management and ITIL best practices.
• Skills: Experience with incident tracking tools (preferably ServiceNow), excellent communication skills, and a balance of strategic vision and operational execution.
• Certification: ITIL advanced certification or equivalent.

• Competitive, based on experience
• Bonus:10% of base salary  
• Comprehensive package including flexible paid time off, private medical cover, and more.