Management Lead - eFinancialCareers : Job Details

Fixed Term Contract Duration - 13 Months About the BusinessQuilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £116.2 billion in customer investments (as 30 September 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the RoleLevel: Level 3 Department: Property & Facilities Location: London Contract type: 12 Month FTC The Quilter Crisis Management Centre (CMC) manages corporate responses to incidents impacting staff safety, business continuity, and customer confidence, supported by rigorous training and testing. In this role you will be responsible for collecting, analysing, and evaluating critical, time-sensitive information protecting both the organisation and the safety and security of company personnel, property and reputation. The CMC also records, monitors, and reports operational resilience risks, requiring an understanding of critical business functions and services. Testing exercises demonstrate resilience and identify vulnerabilities. Key Responsibilities

• Knowledge and expertise in relation to the company's command and control response to crises and critical incidents including the facilitation of meetings and briefing products.
• Operate on a 24/7 basis to fully support the business against threats and disruptions. This includes on-call responsibilities (one week in four).
• Support the design, facilitation and delivery of crisis management training and operational resilience scenario tests to audiences across business groups.
• Work with other functions to ensure that operational resilience and business continuity is reviewed, tested, and maintained as business as usual.
• Produce detailed and accurate written reports for the benefit of incident review, reporting to regulators and implementing corporate learning and best practice.
• Consistently produce high quality assessments and reports relating to tactical threats as well as insightful strategic analysis to inform crisis management functions.
• Dynamic preparation and delivery of meeting notes and associated briefing documents to support the crisis management process.
• Excellent knowledge of Microsoft IT systems such as Teams, Excel and Word.
• Participate in sensitive projects and work streams as required by the Head of Crisis Management.

About YouKey skills required

• Understanding and experience with crisis command and control protocols (gold, silver, bronze model)
• Demonstratable experience preparing and delivering dynamic meeting notes and associated briefing documents to support the crisis management process.
• Exceptional interpersonal skills to build and maintain strong, lasting relationships with both internal and external stakeholders.
• Excellent verbal and written communication skills.
• Able to demonstrate innovative thinking and sound problem-solving skills.
• Highly skilled in interpreting, and developing, inferences from multiple intelligence products.
• Able to work independently or a part of a wider team within a fast-paced environment.
• Sound judgement when reviewing and prioritising conflicting demands.
• A positive mindset aligned to high levels of self-motivation and dedication to task delivery.
• Enthusiasm to embrace new challenges with drive and commitment.

#Quilter #LI-KH1 Inclusion & DiversityWe value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. ValuesDo the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Healthcare Cash Plan: Jersey employees only. Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for c