Manager - eFinancialCareers : Job Details

Outcomes:

•Improved client understanding and engagement through clear, timely, and consistent communication of service updates, changes, and improvements

•Enhanced internal alignment, ensuring all teams are well-informed and equipped with the necessary information to support client enquiries and service delivery

•Increased client satisfaction as a result of proactive communications that address client needs, reduce confusion, and minimise service disruptions

•Successful execution of communication strategies, resulting in measurable improvements in client feedback and a reduction in service-related complaints or issues

Experience required:

•Exceptional written and verbal communication skills, with the ability to translate complex service information into clear, client-friendly messaging

•Strong project management and organisational skills, with the ability to handle multiple communication initiatives simultaneously and meet tight deadlines

•Proficiency in digital communication tools and platforms (e.g., email marketing tools, content management systems, social media, intranet)

•Strong interpersonal skills, with the ability to collaborate effectively with cross-functional teams and manage stakeholder expectations

•Problem-solving and critical-thinking skills, with a focus on anticipating client concerns and proactively addressing them through communication

•Proven experience in service communication, corporate communication, or public relations

•Experience developing and managing multi-channel communication strategies, including digital, written, and verbal formats

•Familiarity with client experience (CX) principles and practices, with a focus on enhancing client engagement through communication

•Prior experience working with both internal teams and external client bases in managing service changes, updates, or disruptions