Marine Business Support - WTW : Job Details

Marine Business Support

WTW

Job Location : Ipswich, UK

Posted on : 21/03/2025 - Valid Till : 15/05/2025

Job Description :
The RoleClient Relationship Management
  • Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
  • Understand, apply and where necessary explain the business unit policies and procedures
  • Provide subject matter expertise where required
  • Draw on expertise within the wider Business Unit and across the Group for clients as required
  • Liaise with clients and build strong relationships
 Business Development
  • Actively support the Business Unit drive of the sales process and business area practice activity
  • Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business. 
 Placement Management
  • Work closely and maintain working relationships with key stakeholders
  • SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients. 
  • Checking correct documentation has been received and issued and completing real time filing to pass audit checks. 
  • Ensure compliant processing within internal metric framework
  • Ensure accurate loading of data within agreed time and quality standards
  • Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai
 Operational and Service Delivery
  • Deliver ‘Post Placement’ client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications.
  • Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
  • Deliver high levels of client service in line with Marine standard operating procedures for client activity
  • Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures, and all regulatory requirements
The Requirements
  • Skilled at building effective relationships, at all levels, with key stakeholders
  • Proven track record of delivering high levels of client service 
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Good communication, negotiation, and interpersonal skills
  • Able to prioritize, manage deadlines and work under pressure
  • Attention to detail and can do attitude
  • Ability to work both independently and as part of the wider team
  • Experience of working with and adhering to processes and systems to support client service delivery
  • Insurance experience preferable 

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