Medical Agency File Handler - Express Solicitors : Job Details

Job Title: Medical Agency File Handler

Location: Sharston, M22 4SN

Salary: £18,750 - £24,672.65 per annum, dependent on skills and experience

Job type: Full time, Permanent

About Us:

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

About the Role:

Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care.

We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 62 people, providing excellent customer service in a fast-paced environment.

Your role will be to liaise with legal professionals and our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.

Responsibilities:

• Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information.
• Obtaining medical records from hospital trusts, GP’s surgeries, and other healthcare providers.
• Sourcing suppliers, arranging rehabilitation appointments and investigations.
• Obtaining quotations and invoices from experts and rehabilitation providers.
• Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team obtaining invoices and chasing payments.
• Quality checking, processing incoming mail and expert reports into our case management systems.
• Accurate recording of time expended in various activities on our case management system.

Person specification

• GCSE English & Maths at Grade C or above, or equivalent
• Knowledge of Microsoft Office packages including Word and Outlook.
• Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
• Ability to always maintain client confidentiality and commitment to customer service.
• Ability to deal with high volumes of work and manage conflicting priorities.
• Energy, passion, and a desire to achieve.
• Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
• Knowledge of Proclaim or other case management systems is desirable.
• Highly dedicated, idea-generating individuals who are committed to providing excellent customer service.

Salary, Hours & Benefits

• The salary is £18,750 - £24,672.65, dependent on skills and experience.
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
• Hybrid working pattern after probation.
• 23 days holiday a year, rising to 26 days, plus public/bank holidays.
• Extra day’s holiday for your birthday after 2 years’ service
• 3 holiday buy backs per year after 1 year of service
• Private medical insurance after 2 years’ service.
• Enhanced Maternity leave payment if you have over 1 year’s tenure, further enhanced at over 4 years’ service.
• Death in service
• Netball/Football team, 10km Manchester team and more
• Individual mentoring programme for each team member.
• ‘Service Pledge Hero’; ‘Employee of the Month’ and ‘Top Call Handler’ incentives; rewarded with vouchers, chocolates, early finishes or late starts.
• ‘Thank you’ scheme where team members can appreciate and recognise their colleagues, this can be mentions on Microsoft Teams, postcards, or stickers.
• Active social committee with generous departmental and firm-wide social budget.
• Active training culture and various groups and events such as Diversity and Inclusion.

Recruitment process:

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

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Candidates with the relevant experience or job titles of; Administrator, Coordinator, Customer Service Representative, Customer Service Consultant, Customer Service Advisor, Online Customer Services, Order Processor, Client Service Coordinator, Customer Service Agent, Project Coordinator, Medical Administrator, Legal Administrator may also be considered for this role.