Member Experience Team Lead - Bell Cornwall Recruitment : Job Details

Member Experience Team Lead

Salary: £24,000 to £27,000 + Commission

Location: Edgbaston

Bell Cornwall Recruitment currently have a unique and exciting opportunity for a Member Experience Team Lead to join a high end club based in Edgbaston. This is a great opportunity to join a vibrant front of house team and we are looking for an individual who thrives on offering excellent service.

Please note, this role will require flexibility with shift patterns / weekend work

Responsibilities:

• Meeting and greeting visitors / members in a warm and professional manner
• Lead and manage the Welcome Desk Team
• Admin related tasks such as rotas, managing sickness and absence and being the first port of call for any issues
• Oversee all of the day to day operations f the front desk - enquires,, sales, membership queries etc
• Answering telephone calls
• Dealing with member's queries
• Accurately keep CRM systems up to date
• Ensure all H&S procedures are followed

Ideal Candidate:

• Exceptional client service skills
• Team leader skills would be ideal
• Friendly, professional and enthusiastic
• Flexibility with working shifts / weekends
• Must be a driver due to location

If you believe this Member Experience Team Lead role could be right for you, please apply now!

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

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