Membership Administrator - March Recruitment : Job Details

Our client are seeking a Membership Administrator to join a small team in Chertsey. They are looking for a self-motivated, enthusiastic individual who possesses excellent customer service and administration skills.

This role is available either full-time or part-time (4 days a week)

Key Responsibilities

• Process new memberships and renewals, ensuring accurate database entry.
• Handle membership payments, including direct debits and reconciling subscriptions.
• Respond to membership queries via phone, email, and other channels.
• Advise members on benefits and conduct sales/renewal calls.
• Liaise with Club Secretaries and Centre Managers regarding membership renewals.
• Assist with photocopying, filing, and document preparation.
• Support meetings, conferences, and events with necessary documentation.
• Retrieve and analyse data using CRM and membership databases.

Key attributes

• Demonstrable proven experience of working in a similar role within a small organisation.
• Strong track record of database driven administration within the voluntary sector or sporting environment.
• Membership/customer service background.
• Experience with CRM systems.
• Proficiency in Microsoft Office, in particular MS Excel and Word
• Excellent communication and interpersonal skills.
• Numerate with some basic knowledge of accounting functions.
• Ability to work both as part of a small team and independently. Must be comfortable in a small team pressurised seasonal environment and able to multitask.

Benefits

• 25 Days Holiday [pro-rata] (plus bank holidays)

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Ellie Crocker