Membership Executive - Hadley Wood - Frossell Recruitment : Job Details

Membership ExecutiveLocation: Hadley Wood, LondonSalary: £35,000 plus Bonus and excellent benefitsAre you passionate about pets and excited to help redefine the veterinary experience?If you love Animals we would love to hear from you!We are looking for a Membership Executive to join a dynamic team at an innovative veterinary clinic in Chiswick. This is a full-time role, working 40 hours per week, where you’ll have the opportunity to engage with pet owners, support the growth of our client's membership model and help create a seamless, joyful experience for both pets and their owners.What You’ll Be Doing as a Membership Executive:

• Develop creative ways to attract new members within your local 2-mile area think events, community outreach and even chatting with pet owners at the park
• Manage a waiting list of prospective members, engaging them via phone and email, offering clinic tours and answering any questions
• Organise and run tours and open days at the clinic, then follow up to convert visitors into happy members
• Take ownership of the clinic’s membership sales, from core membership plans to additional services
• Serve as the trusted point of contact for members, ensuring their journey with us is smooth and enjoyable
• Play a key role in maintaining high customer retention rates
• Collaborate closely with the wider team and head office to drive success

What We’re Looking For:

• A highly organised, calm and proactive individual who can juggle multiple priorities while meeting high standards
• An entrepreneurial self-starter, excited to explore different marketing approaches and find what resonates best with the community
• A warm and genuine person a "non salesy" friend to local members
• A great communicator with strong people skills
• Someone eager to take on responsibility and grow with the company
• And most importantly, a true animal lover!

What’s in it for you:

• Work in an exquisite clinic alongside a talented veterinary team
• Be part of a people (and pet!) first culture where both clients and staff are valued
• 25 days annual leave plus your birthday off
• A salary sacrifice pension scheme with Nest
• Opportunities for career growth in a well-funded, expanding business
• Regular company social events to build connections and celebrate successes

This is an exciting opportunity to be part of a business that’s revolutionising vet care, with a focus on building strong relationships, providing excellent service, and making a real difference in the lives of pets and their families.