Membership Officer - Merrifield Consultants : Job Details

Merrifield Consultants are delighted to be partnering with a leading women's health charity that is transforming lives through research, education, and advocacy. This organisation is dedicated to addressing critical health challenges and supporting positive change for women. We are looking for a Membership Officer who will help maintain strong relationships with members and ensure they have an excellent experience.

As a Membership Officer, you will support the day-to-day running of a growing membership programme. You will be a key contact for members, assisting with their onboarding, engagement, and renewals, while ensuring they feel valued and supported. This is an exciting opportunity to contribute to meaningful programmes that empower employers to improve workplace health and wellbeing.

This is a chance to work with an organisation that is making a real difference in women's lives. You will be part of a passionate team and contribute to initiatives that support women's health and wellbeing in workplaces and beyond.

Job Title: Membership OfficerLocation: London. (Hybrid - 2 days per week in the office)Salary: £28000 - £30000 per annumContract: Full-time, Permanent

Key Responsibilities:

• Help grow and retain membership by supporting the onboarding, renewal, and engagement processes.
• Maintain accurate membership records, ensuring GDPR compliance.
• Deliver member communications, including newsletters, resources, and updates.
• Assist with the organisation of webinars and in-person events.
• Work closely with colleagues to improve processes and enhance the member experience.
• Act as a friendly and professional point of contact for member enquiries.

We are looking for someone who:

• Has experience in a membership or customer service role, ideally in the charity sector.
• Is confident with CRM systems and maintaining accurate data.
• Has excellent communication and interpersonal skills, able to work with people at all levels.
• Is well-organised, with strong time management and attention to detail.
• Is enthusiastic about making a difference and working collaboratively in a team.

If this role sounds like the right fit for you, we would love to hear from you. Please apply today or contact Merrifield Consultants.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.