Messenger Engineer - Reed : Job Details

• Job Type: Contract / Inside IR35
• Location: Stevenage - onsite
• Salary: £500 per day
• Clearance level: Active DV clearance, or SC with ability to progress to DV during contract

We are seeking a Messenger Engineer with a strong background in Microsoft Exchange, Skype for Business, and ideally familiarity with Blackberry Enterprise Server (BES). The ideal candidate will have a robust understanding of email protocols, experience with email archiving solutions, and knowledge of Active Directory integration with messaging systems. This role is perfect for someone who is a team player, flexible, and possesses excellent troubleshooting and problem-solving skills.

• Manage Exchange servers, including mailbox databases, connectors, and transport rules.
• Configure and troubleshoot mail flow, mailbox permissions, and distribution groups.
• Monitor and optimize Exchange server performance and security.
• Support Skype for Business services, including setup, configuration, and troubleshooting.
• Manage user accounts, presence, and conferencing features.
• Provide Blackberry Enterprise Server (BES) administration and support.
• Respond to and resolve escalated incidents related to messaging and collaboration tools.
• Implement and enforce security policies and controls for messaging platforms.
• Participate in security audits and ensure compliance with regulatory requirements.
• Conduct patching and upgrades of Exchange and Skype systems.
• Engage in capacity management reporting and attend bi-weekly engineering meetings.

• Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business.
• Familiarity with Blackberry Enterprise Server (BES) administration is desired.
• Strong understanding of email protocols such as SMTP, IMAP, and POP.
• Experience with email archiving solutions and compliance requirements.
• Knowledge of Active Directory integration with messaging systems.
• Knowledge of VMware, NetApp SAN, and Cohesity backups is advantageous.
• Experience with Microsoft Teams and automation of BAU processes is beneficial.
• Excellent interpersonal and communication skills.
• Ability to work within multi-disciplined teams and develop good relationships.
• Strong decision-making, planning, and organisational skills.