Monitoring Officer - OCS Group : Job Details

About The RolePosition Overview: The Monitoring Officer will assist the Compliance and Training Manager in overseeing the Trust-wide OCS Soft Services, ensuring adherence to the National Standards of Cleaning 2021.Role Significance: As a vital component of the OCS monitoring team, the incumbent will play a crucial role in maintaining the quality of Facility services, while also offering specialized guidance and insights pertaining to cleaning and catering operations.

Main responsibilities of the role:

• To monitor, document and accurately report on performance levels of each of the following areas: Portering, Domestic Services, Linen, Waste management, Catering, Helpdesk standards, ensuring any potential failures of performance are escalated and recorded accordingly.
• To liaise with stakeholders across the Trust, including, Patient representatives, Nursing staff, Matrons, Managers to ensure full consultation and views are sought regarding the Facilities services
• To take appropriate action when contractual performance does not meet with the required output specification.
• Support with the annual 'Patient Lead Assessments of the Care Environment' inspections across CNWL, ensuring the standards laid out in the PLACE documents are completed.
• Undertake scheduled audits covering the Soft FM provision across CNWL sites. This includes but not limited to Maintenance, Nursing, Portering, Domestic Services, Linen, Waste management, Catering.

Required experience and qualifications:

• NVQ in Administration or similar
• IOSH / NEBOSH desirable
• Good working knowledge of administrative duties
• Experience of reporting
• Excellent PC skills to include Outlook, Word, Excel, PowerPoint, SharePoint
• Development and implementation of process and procedure

About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.