Mortgage Administrator - Connells Group : Job Details

Job DescriptionMortgage AdministratorWhat we can offer you

• The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home)
• Salary £23k depending on experience.
• Full Support and Training to gain your CeMap Qualification
• Plus, many more perks and benefits

Duties include:To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network.Key Responsibilities to include:

• Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture.
• Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
• Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
• Provide feedback to field staff to assist as part of their overall monitoring of advisers.
• Reporting results of assessments and monitoring responses.
• Analysis of results to identify trends, areas of development and potential risks.
• Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
• Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.

Skills and Experience

• Strong IT skills
• Excellent written & verbal communication skills
• High level of accuracy & attention to detail
• Ability to work as part of a team.
• Ability to analyze data to identify trends.
• Good administrative and organisational skills
• Good telephone manner
• Ability to work under pressure.
• Good time management skills

Who we are:We’re a mortgage and insurance network and club, supporting advisers for over 25 years.Founded in 1996, we started life as a lead generation company and have grown into the multi-award-winning network and club we are today. You’ll benefit from our wealth of industry experience, premium network and club services and expertise in business growth.MS01898