Mortgage Administrator - Connells Group : Job Details

Mortgage Administrator

Connells Group

Job Location : Bournemouth, UK

Posted on : 06/11/2024 - Valid Till : 18/12/2024

Job Description :
Job DescriptionMortgage AdministratorWhat we can offer you
  • The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home)
  • Salary £23k depending on experience.
  • Full Support and Training to gain your CeMap Qualification
  • Plus, many more perks and benefits
Duties include:To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network.Key Responsibilities to include:
  • Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture.
  • Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
  • Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
  • Provide feedback to field staff to assist as part of their overall monitoring of advisers.
  • Reporting results of assessments and monitoring responses.
  • Analysis of results to identify trends, areas of development and potential risks.
  • Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
  • Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.
Skills and Experience
  • Strong IT skills
  • Excellent written & verbal communication skills
  • High level of accuracy & attention to detail
  • Ability to work as part of a team.
  • Ability to analyze data to identify trends.
  • Good administrative and organisational skills
  • Good telephone manner
  • Ability to work under pressure.
  • Good time management skills
Who we are:We’re a mortgage and insurance network and club, supporting advisers for over 25 years.Founded in 1996, we started life as a lead generation company and have grown into the multi-award-winning network and club we are today. You’ll benefit from our wealth of industry experience, premium network and club services and expertise in business growth.MS01898

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