Mortgage Arrears Specialist - Stellar Select Limited : Job Details

Job Title: Mortgage Arrears Specialist

Location: Watford

Salary: Between £26,000 and £35,000 depending on experience

Hours: Monday to Friday 9 am to 5:30 pm

Benefits:

• Private Medical Healthcare
• Dental Scheme
• Additional half-day annual leave on your Birthday
• Annual leave purchase scheme
• Pension Scheme
• Perk box
• Free eye tests
• Christmas and Summer Social Events
• Top Performers Dinner each quarter
• Fresh fruit in the office
• 25 days holiday plus public and bank holidays

About our Client:

Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.

Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities.

This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study.

Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.

About the Role:

As part of the Special Servicing team, the Mortgage Arrears Specialist will manage a portfolio of 60-100 borrowers. This role involves daily interaction with customers to gather key information, identify their needs, and negotiate tailored payment plans or alternative forbearance solutions. The goal is to deliver successful outcomes for customers while maintaining a proactive and customer-focused approach.

Responsibilities:

• Speak with customers experiencing payment difficulties to help them back on track with their payments. E.G arrangements, capitalisation, loan forbearance, payment holidays etc
• Contact customers via phone, post or email who are in arrears to understand their circumstances and having done so to agree on a successful plan to clear the arrears
• Ensuring treating customers fairly guidelines are adhered to
• Chasing loans approaching their term end to understand customer exit plans and planning for any loans that go past their term end date
• Ensure SLA's are met
• Review invoices received from third parties, ensuring all invoices are accurate, resolving any errors and passing invoices for payment to the relevant team
• Manage any collections or litigation tasks from defended possession claims to allegations of fraud, title problems, lease forfeiture
• Issuing redemptions figures as per process
• Action complaints in line with the complaint process
• Compiling of daily stats
• Assisting with reporting

Experience required:

• Previous mortgage arrears experience is essential
• Great communication skills
• Highly organised

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Mortgage Arrears Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC