Motor Claims Handler - Acorn insurance & Financial Services LTD : Job Details

We are currently looking for a proactive person to join the Claims team. This is the ideal role for someone who is comfortable within a fast-paced environment and comfortable with troubleshooting and implementing process improvement.

Reporting to the Intervention and Hire Monitoring Team Leader, the Third Party Intervention Handler will effectively handle a portfolio of third party intervention claims, encompassing third party property damage, mobility and personal injury. You will contact all non-fault claimants and convert them into our services, in order to reduce indemnity spend.

Role: Motor Claims Handler

Location: Sevenoaks

Working hours: Monday to Friday, 37.5 hours between 8:30am and 5:00pm

Salary: Entry level starts at £24,810 You can earn up to £31,800 plus up to a £5000 performance related annual bonus achieved quartley 

What you will be doing:

• Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs, hire and injury, where applicable
• Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear
• Ensuring potentially fraudulent claims are identified and appropriately referred
• Application of accurate reserving
• Ensuring accurate notes are added and updated on our system
• Ensuring effective communication to policyholders and claimants
• Effective use of diary to minimise claims lifecycle and indemnity spend
• Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services
• Expertly assessing policy indemnity & liability
• Identification of fraud indicators
• Application of reserving philosophy
• Be proficient in the use and application of intelligence systems
• Ability to interrogate expert reports to ensure the most economical settlement of the claim

What we’re looking for:

• Proven experience in a claims environment or within a role with transferrable skills
• Persuasive, strong and confident communicator (verbally & written)
• Ability to fact find and analyse information to result in accurate decision making
• Ability to use own initiative to explore all options to achieve the best outcome for the business
• Motivated self-starter
• Ability to work as part of a team & achieve results together
• Strong customer service skills
• PC literate with excellent administration and processing skills
• Cert CII qualified or working towards, or sound experience in a claims or sales environment

About Acorn InsuranceWith over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

 Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:Wellbeing:

•  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:

• • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.

•  Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
•  Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

•  Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.Please visit out website to view more of our excellent work benefits!