Multinational Claims Adjuster - QBE Management Services (UK) Limited : Job Details

Primary Details

Time Type: Full time Worker Type: Employee

Multinational Claims Adjuster

We have an exciting opportunity to develop your career within our Multinational Claims team, to provide cradle to grave claims handling across multiple products. Joining an environment that fosters empowerment, development and ownership you will be responsible for efficiently handling a dedicated case load of UK claims for a portfolio of Multinational customers up to a maximum of £500,0000 in claims value. You will also be partnering with colleagues and stakeholders globally providing oversight and authority for overseas claims handled by our network of local offices. This role provides a great career path to further build your personal claims brand with the opportunity to be involved across multiple business lines including Property, Casualty, Financial Lines and Marine.

Your new role

• Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately
• Enthusiastically seeking to establish liability and indemnity on all claims
• Delivering a world class service to customers
• Handling all UK claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible
• Handling overseas claims which fall under the Master policy in the UK
• Providing technical support and decision making authority for overseas claims handling outside of local network authority
• Producing ad-hoc claims reports for stakeholders as required
• Providing customer oversight for a portfolio of major multinational customers
• Being part of a market-leading claims team with a focus on quality customer service
• Take telephone calls and action letters
• Develop and maintain an in depth knowledge of legal & regulatory matters

About you

• Have broad experience (minimum of 3 years) of handling cradle to grave claims within commercial lines, whether EL, PL background or complex motor personal injury background or commercial property claims
• Previous experience managing any Financial or Specialty lines claims would be beneficial but not essential, full training can be provided  
• Experience of a multinational insurance environment preferred but not essential, full training can be provided
• Developed investigation and negotiation skills with good analytical skills
• Relationship management skills with the ability to work on own initiative
• Effective workload organisation skills, with the ability to work under pressure
• Comfortable with manipulating data and producing reports with ability to use MS Office applications, Word and Excel

At My Best - QBE Benefits  

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  As well as the benefits below, we also offer an extensive choice of other options to suit you!  

30 days holiday a year with the option to buy up to 2 additional days. 

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. 

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. 

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.  

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. 

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. 

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. 

To find out more visit our  Reward Page 

QBE Awards  

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;? 

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year 

Working Dads Employer Awards 2023 Winner: Parental Policies Award 

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here 

Inclusion of Diversity 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page 

Accessibility  

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. 

ESG & Sustainability 

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4G