Neighbourhood Housing Officer - Service Care Solutions - Housing : Job Details

Neighbourhood Housing Officer

Location: Ashford Borough CouncilSalary: £16.75 PAYE - £20 LTD. P/H.Contract Type: Temp

Are you passionate about housing and community engagement? Our client is seeking a dedicated Neighbourhood Housing Officer to join our team. This is an exciting opportunity to manage a designated patch, providing a high-quality service to tenants and residents across the borough.

The Role

As a Neighbourhood Housing Officer, you will:

• Deliver a neighbourhood-based housing service, managing rent arrears and addressing anti-social behaviour (ASB).
• Conduct property and estate inspections, ensuring council properties are maintained to a high standard.
• Support tenants in meeting their tenancy obligations, taking enforcement action when necessary.
• Promote community cohesion and engagement through active collaboration with tenants and residents.
• Manage void properties efficiently, minimizing turnaround times and ensuring compliance with tenancy agreements.
• Work closely with partner agencies to provide safeguarding, welfare support, and multi-agency solutions.
• Assist with income management, ensuring rent accounts are effectively maintained.

Key Responsibilities

• Address ASB in partnership with agencies such as the Police and social care.
• Conduct welfare checks for vulnerable tenants and make safeguarding referrals as needed.
• Ensure compliance with statutory landlord duties, including gas and electrical safety checks.
• Provide support for succession, assignment, and amendments to tenancy agreements.
• Represent the Council in court for possession cases and enforcement actions.

What We're Looking For

We are seeking a candidate who has:

• Experience in housing management, including rent arrears collection and estate management.
• A strong understanding of housing-related legislation, ASB management, and welfare benefits.
• Excellent communication skills to build effective relationships with tenants and stakeholders.
• The ability to work independently and as part of a team, adapting to changing circumstances.

Desirable Qualifications:

• HNC/HND or degree in a relevant field.
• CIH qualification or equivalent housing-related certification.

Why Join Us?

Ashford Borough Council is committed to fostering community well-being and creating sustainable neighbourhoods. You will have the opportunity to make a tangible impact while working within a supportive and forward-thinking team.

How to Apply

If you have the skills and experience to excel in this role, we'd love to hear from you! Please submit your application by [insert deadline date].

Join us in making a difference in our community.