Neighbourhood Housing Officer - Service Care Solutions - Housing : Job Details

Neighbourhood Housing OfficerLocation: AshfordSalary: £16.75 PAYE - £20 LTD. P/H.Contract Type: TempAre you passionate about housing and community engagement? Our client is seeking a dedicated Neighbourhood Housing Officer to join our team. This is an exciting opportunity to manage a designated patch, providing a high-quality service to tenants and residents across the borough.The RoleAs a Neighbourhood Housing Officer, you will:

• Deliver a neighbourhood-based housing service, managing rent arrears and addressing anti-social behaviour (ASB).
• Conduct property and estate inspections, ensuring council properties are maintained to a high standard.
• Support tenants in meeting their tenancy obligations, taking enforcement action when necessary.
• Promote community cohesion and engagement through active collaboration with tenants and residents.
• Manage void properties efficiently, minimizing turnaround times and ensuring compliance with tenancy agreements.
• Work closely with partner agencies to provide safeguarding, welfare support, and multi-agency solutions.
• Assist with income management, ensuring rent accounts are effectively maintained.

Key Responsibilities

• Address ASB in partnership with agencies such as the Police and social care.
• Conduct welfare checks for vulnerable tenants and make safeguarding referrals as needed.
• Ensure compliance with statutory landlord duties, including gas and electrical safety checks.
• Provide support for succession, assignment, and amendments to tenancy agreements.
• Represent the Council in court for possession cases and enforcement actions.

The CandidateWe are seeking a candidate who has:

• Experience in housing management, including rent arrears collection and estate management.
• A strong understanding of housing-related legislation, ASB management, and welfare benefits.
• Excellent communication skills to build effective relationships with tenants and stakeholders.
• The ability to work independently and as part of a team, adapting to changing circumstances.

Desirable Qualifications:

• HNC/HND or degree in a relevant field.
• CIH qualification or equivalent housing-related certification.

How to ApplyPlease send a CV to or call to have an informal discussion