Neighbourhood Officer - Mount Green Housing Association : Job Details

Fixed Term Contract until 30th September 2025 (with the opportunity to become Permanent)

Surrey based with the majority of the properties being in Reigate/Redhill.Part of the Stonewater Group, Mount Green Housing Association meets people’s housing needs across Surrey and North Sussex through the delivery of a local service to its residents.

Here at Mount Green, we are now seeking a Neighbourhood Officer - someone to provide a high-quality resident-focused neighbourhood and tenancy management service to residents, ensuring that terms and conditions of tenancy are maintained, and landlord obligations fulfilled.

You’ll be the focal point for all residents within the area that you manage, ensuring residents understand and comply with their tenancy conditions/lease and carry out intervention and enforcement actions where appropriate. This includes dealing with hoarding/property neglect, unauthorised alterations, access issues, tenancy fraud/non occupancy and overcrowding.

Leading resident participation activities, you’ll deliver excellent and inclusive resident engagement and use the most appropriate methods to engage. You’ll listen to residents views, consult with, inform and involve them in the management of their homes and the areas where they live to develop meaningful, respectful, and collaborative relationships. You’ll effectively manage complaints, so residents feel heard, issues are resolved, our service improves, and we provide a first-time fix where possible.

You’ll develop robust partnerships with LA’s and other statutory and 3rd party agencies to ensure the needs of residents are fulfilled and that neighbourhood and community issues are managed collaboratively. You’ll identify and support initiatives to reduce ASB and carry out settling in visits, starter/5-year fixed tenancy visits and Tenancy Review visits as required.

The ideal candidate will:

• Have experience working in a public sector or commercial setting, managing neighbourhoods, tenancies and communities and undertaking enforcement actions.
• Have experience of leading, involving residents and managing an estate or neighbourhood.
• Have experience engaging with residents, offering creative solutions and ensuring residents’ voices are heard.
• Be an excellent communicator (verbal and written).
• Be self-motivated and a team player with a strong sense of integrity.
• Be able to foster effective relationships, internally and externally and be passionate about service delivery.
• Be able to use initiative, problem solve and respond proactively to issues and concerns.
• Be IT literate, in particular Office 365 and housing management software with the ability to analyse data.
• Have knowledge of housing and associated legislation including health and safety and welfare reform.
• Have experience of working with a diverse customer base and addressing individual needs.
• Have experience of dealing with complaints and finding innovative solutions.
• Have experience managing low-level and complex ASB cases.
• Have experience of Investigating and recovering properties subject to tenancy fraud.

You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.

Closing Date - 24th March 2025.

We would love to hear from you!

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We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.