Network Support Engineer - X4 Technology : Job Details

Job Title: Network Support Engineer (1st-2nd Line)Location: Fully Remote- UKJob Type: 3-Month Contract + chance for extension (Outside IR35)Rate: £150-£175/day Outside IR35Interview Process: Video Interviews held remotely

A leading Managed Service Provider (MSP) is seeking a Network Support Engineer (1st-2nd Line) to join their team on an Outside IR35, fully remote contract basis. This opportunity is with a public sector client who is currently undergoing a significant networking re-architecture project, including a large WAN & IP migration.

If you have experience in 1st and 2nd line network support, particularly in public sector environments, and are comfortable working in a fast-paced project setting, this is the perfect role for you.

Network Support Engineer Key Responsibilities:

• Provide 1st and 2nd line network support to a public sector client, addressing issues and requests in a timely and efficient manner.
• Assist with the ongoing WAN & IP migration project, troubleshooting network issues and supporting network re-architecture efforts.
• Manage network incidents, ensuring swift diagnosis and resolution of connectivity issues.
• Collaborate with internal teams and stakeholders to ensure seamless network performance across WAN/LAN environments.
• Maintain and manage network systems, ensuring optimal performance and minimal downtime.
• Document network issues, resolutions, and processes to ensure effective knowledge transfer.

Network Support Engineer Key Skills Required:

• Proven experience in 1st and 2nd line network support.
• Cisco experience at CCNA/CCNP level, with a solid understanding of routing and switching.
• Previous experience working with MSPs and public sector clients.
• Familiarity with HP networking equipment is highly desirable.
• Strong troubleshooting skills, particularly in WAN/LAN environments.
• Excellent communication skills with a focus on delivering outstanding customer service.

Apply directly to learn more about this exciting opportunity or connect with me on LinkedIn to stay updated on other engaging roles in network support.