New Clients Advisor - Douglas Scott Legal Recruitment : Job Details

**New Claims Advisor**Embark on a rewarding career as a New Claims Advisor, where your skills will be honed and your professional growth nurtured. This role offers a unique blend of responsibility and support, ensuring that you can thrive in a dynamic and fast-paced environment.**Benefits:**- **Comprehensive Training:** Full training provided to ensure you are well-equipped to excel in your role.- **Cutting-Edge Technology:** Work with a state-of-the-art computer system, enhancing your technical proficiency.- **Career Progression:** Opportunities for advancement for those who demonstrate commitment and capability.- **Supportive Environment:** A team-oriented atmosphere where collaboration and mutual support are paramount.**Key Responsibilities:**- Accurately input and update client details on the company’s computer system (PROCLAIM).- Gather data and input new claims and business enquiries.- Proactively complete diary tasks to support the team, including liaising with referrers, third-party insurers, and medical agencies.- Conduct attendance calls in line with quality standards, ensuring all key information is obtained and recorded.- Work towards targets and deadlines, maintaining a sense of urgency and excellent customer service.- Professionally chase paperwork and outstanding case information.- Manage medical appointments in accordance with due process.- Log insurance policies and communicate with witnesses as required.- Perform administrative tasks, including document redaction, bundle preparation, and telephone support.- Manage a high volume of work in a fast-paced setting.- Provide quality and speedy service to clients and representatives.- Meet service level standards and quality targets.- Navigate and use basic functions of case management software under supervision.- Prioritise workloads and recognise when senior intervention is needed.**Skills and Experience:**- Excellent customer service skills.- Proficiency in PC use, with basic knowledge of Office Suite (Word, Excel, Outlook).- Strong organisational skills and attention to detail.- Excellent telephone manner and fact-finding ability.- Ability to work well as part of a team.- Develop and maintain excellent internal and external relationships.- Core qualifications: GCSE Maths and English at Grade C or above (or equivalent).This role is perfect for individuals who are detail-oriented, thrive under pressure, and are eager to develop their career in a supportive and progressive environment.If you have the relevant skills and experience, please send your CV to