NEW OPPORTUNITY - Technical Services Operative - POD Management : Job Details

Join our dynamic Technical Services team, where your expertise in fire door inspections will play a crucial role in safeguarding standards and delivering top-notch service! Technical Services Operatives will directly undertake fire door inspection routines reporting to the Head of Technical Services. They must utilize the equipment, materials and other resources made available to them, and work in collaboration with team members and contractors to ensure the highest quality of service is provided

The Technical Services Operative should:

• Conduct quarterly inspections of all common part fire doors across various sites.
• Perform annual inspections of flat front doors to ensure compliance with fire safety regulations.
• Identify and report any defects, wear and tear, or non-compliance issues utilising dedicated software.
• Maintain detailed records of all inspections, including dates, findings and actions taken.
• Stay up to date with the latest fire safety regulations and standards.
• Participate in fire safety audits and reviews as required.
• Communicate effectively with building managers, residents, and other stakeholders regarding fire safety issues and inspection schedules.
• Attend training sessions and workshops to enhance skills and knowledge related to fire safety and door inspections.

The Person

• Experience as a Fire Door Inspector or a similar role in fire safety is desirable but not required.
• Demonstrates adaptability and openness to learning.
• Excellent attention to detail and ability to identify potential safety hazards.
• Strong communication and reporting skills.
• Ability to work independently and manage multiple inspection schedules.
• Good communication skills
• Full UK driving license and willingness to travel to various sites as required.
• Highly organised with excellent time management skills.
• Proactive and able to work with minimal supervision.

Highly Desirable Skills:

• Knowledgeable of fire doors compliance with relevant codes and standards

• Have completed FDIS and IOSH training

Personal Attributes & Abilities:

• Team Player

• Works well under pressure

• Attention to detail

• Highly organised and routine driven

• Excellent time management skills

• Excellent communication skills both written & oral

• A logical and methodical approach to problems

• Exhibits a 'right first time’ approach to their work

• A motivate self-starter who can take ownership

• Ability to manage and prioritise own workload

PERSONAL SPECIFICATION:

At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.

At POD we are committed to:

The POD Values

• Meticulous- preparation, process, detail, diligent, methodical, specific.

• Dedicated - commitment, belief, passion, self-discipline, enthusiasm.

• Smart - innovative, resourceful, original, creative, effective.

• Supportive - collaborative, honest, communicative, flexible, team-player.

Customer Service

Act as an ambassador of the POD brand, recognizing the importance of exceling at customer service both externally and internally.

• Always interact in an enthused and empathetic manner

• Answer the phone politely, identifying yourself and the POD brand.

• Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand.

• Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.

• Be empathetic in relation to our customers’ requests, queries, or concerns.

• Request further in-house training or learning if you deem it is required.

For line management roles you must seek to embed the same into your team.

Health and Safety

We are committed to ensuring the health and safety of our Employees, clients and anyone affected by our business activities and to providing a safe environment for all those attending our premises.

Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do:

• All employees should use our smart technology to record and manage their safety routines, learn from trends and seek to improve together.

• All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe.

• All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording and learning.

• All employees should support each other to ensure we take care of our physical and mental wellbeing.