Night Concierge - The Recruitment Lounge Ltd : Job Details

Night Concierge - Leicester

Do you have customer service written in your DNA? Do you currently work as a Concierge (days or nights) but your efforts for going above and beyond go un-noticed? Look no further, we have a "John Lewis" style employer who believes in looking after their team that deliver exceptional client care.

What makes this Concierge team different?

• A fully innovative, bespoke & totally unique set up
• A company who believes in offering the most elite of service to its customers, exceeding all expectations
• A team full of enthusiasm, drive, and success
• Great company culture with an abundance of support
• Lots of career progression pathways

What would you be doing in this role?

• Maintaining handover lists for the next Concierge taking over the shift so that duties can be actioned and regularly monitored
• Ensure the fire evacuation procedures are always updated
• Keeping keys coded & ensuring these are signed in and out at all times
• Take in parcels where required and store appropriately or arrange to be delivered to tenants
• Oversee CCTV to ensure safety is always a priority and report any unusual behaviour to the police
• Ensure building access is always safe and report any issues with entry as urgent
• Act as front of house at all times unless on patrol, using appropriate signage when away
• Overseeing the health and safety and cleanliness of communal areas (car park, communal grounds, gym, front desk etc…)
• Undertaking tours of the apartments and building and dealing with incoming enquiries in regards to rentals
• Check for any major faults/health & safety risks, ensuring risk assessments are filled in correctly & reported
• Conduct regular fire alarm testing & emergency lighting tests and report any faults
• General meet & greet to all customers at FOH
• Ensuring any major or minor notices are up noted clearly for residents to see
• Offering support to any residents that have adhoc queries
• Take feedback/complaints & ensure these are raised with senior management
• Ensure all contractors sign in and out
• Ensuring health & safety is always a priority and upheld to the highest standard for communal areas
• Dealing with occasional inspections
• Ensure building is clean and tidy at all times
• Ensuring compliance is ALWAYS adhered to in accordance to industry regulations

Let us perk your interest even more…

• £25k PA, working on 4 on 4 off rotation
• Wellness programme

Sounding like this Concierge role could be for you? Then click apply today and take the first step in joining this brilliant team.