Night Concierge, Luxury Residential - SE1 - PMR : Job Details

Our client is seeking an experienced Night Concierge to join their prime residential site based in SE1

Salary - £30k - £31,500k per annumHours - 4 on 4 off 7am until 7pm

The Role

The concierge will be the first point of contact for residents and guests arriving at the residences They will be responsible for the delivery of the highest levels of customer service to all residents and their guests, it will be their duty to create memorable experiences for the residents. They will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure.

They will greet residents and their guests upon arrival, manage all calls and emails to the concierge desk, manage all residential deliveries. They will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, theatre bookings and dry-cleaning requests. They will refer any significant lifestyle requests to the Duty Manager to assist. Concierge will also be required to assist the Duty Manager with monitoring of the residents' app and ensure all queries and amenity bookings are processed in a prompt manner.

There is a designated housekeeping team who will be handling the day to day cleaning requirements. However, the night concierge team will be required to assist with ad-hoc requests to ensure all common parts are immaculate at all times, as well as undertake routine cleaning jobs within the amenities.

Requirements:

• Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes
• Must have excellent communication skills and customer service skills
• Service driven, understand the importance of going the 'extra mile'
• Experience serving UHNWIs
• Good knowledge of Central London and surrounding local area
• High standard of written and spoken English, additional language skills beneficial

Please note, we will be in touch with you within 2 weeks of your application. Should this timeframe pass, it's likely you have been unsuccesful for this role.