Night Manager - K.B.C. Associates Ltd : Job Details

Night Manager

4* Hotel in London

Require a Night Manager to work on a ongoing temp basis working 4 Nights on 4 Nights Off

Must have Opera Software experience

Paid weekly

£14 per hour

Night Manager

To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation.

• Supervise the Reception team in checking in and checking out guests.
• Oversee and manage the night operation ensuring compliance with established procedures.
• Accurate and efficient completion of the night audit and night checklist.
• Handling of guest requests to ensure high levels of service are provided
• Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
• Be responsible for emergency and health/safety related situations.
• Take ownership of complaints ensuring final resolution and guest satisfaction.