Night Manager - Reed : Job Details

Nestled in the picturesque landscapes of Aberdeenshire, our luxury hotel offers an unparalleled blend of elegance and comfort. As an award-winning establishment, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. Whether you’re here for a relaxing getaway, a business retreat, or a special celebration, our beautifully appointed rooms, exquisite dining options, and world-class amenities ensure a stay that exceeds all expectations. Discover the perfect harmony of tradition and modernity at our prestigious hotel, where every detail is crafted to perfection.

Responsibilities:

• Staff Scheduling: Ensure the Front Office night team is appropriately staffed by using business forecasts.

• Guest Services: Oversee and participate in the prompt and courteous check-in and check-out of guests.

• Guest Inquiries: Address questions or issues related to guest room accommodations and rates.

• Security: Maintain effective key control and participate in customer room security matters.

• Financial Procedures: Monitor advance deposit and credit procedures.

• Night Audit: Complete the night audit checklist.

• Guest Feedback: Respond to both positive and negative guest comments and written feedback, developing strategies for improvement.

• Maintenance Reporting: Report major repair needs to the Property Manager.

• Daily Reports: Check arrival, events, and VIP lists, informing relevant individuals about returning, VIP, and special guests.

• Front Office Proficiency: Be proficient in all Front Office procedures, including the Opera booking system, to serve as a resource when needed.

• Policy Compliance: Monitor Front Office activities regarding discounts, billing instructions, and hotel credit policy compliance.

• Account Management: Manage Pay Master accounts, ensuring payments are received within terms.

• Team Leadership: Utilize leadership skills to maximize team productivity and satisfaction.

• Service Monitoring: Monitor the night team’s service and teamwork daily, focusing on improving service delivery efficiency.

• Operational Improvement: Recommend improvements to guest service and Front Office operations to the Front of House Manager.

Benefits:

• Accommodation: Shared cottage accommodation in a quiet village, costing £300 per month including bills.

• Transport: Provided transport from accommodation to the hotel for shifts (no car required).

• Tips Tronc (Circa £3,000 pa)

• Working Hours: 5 days a week, 10:30 PM – 7:30 AM, with 2 consecutive days off each week.

• Meals: Meals provided on duty.

• Pension: 5% employer pension contribution.

• Holidays: 30 days of holiday.

• Training: Ongoing training and development opportunities.

• Perks: One luxury guest experience per year for you and a loved one