Ocean Trade Support - Freightserve : Job Details

Freightserve recruitment are looking for a Ocean Trade Support person for a busy well-established Freight Forwarder. The company is based in the Birmingham area.

Key Responsibilities

• Receive customer quotations via varying methods - email / online portal etc

• To cover Ocean - Imports / Exports / Cross Trade

• Negotiate rates with carriers / hauliers / suppliers and confirm availability of equipment and agree prices where no tariff exists, to maximise cost-effectiveness.

• Prepare and submit customer quotations and proposals within agreed timeframe

• Work within our in-house system to create and issue quotations

• Communicate with customers to manage and follow up all quotes to obtain feedback to measure, analyse and circulate to the relevant teams, adjusting pricing where possible to ensure we secure opportunities.

• Track success/failure rate of quotes, reporting back to management

• Develop and build relationships and provide the highest level of customer service to all customers

• To produce strategic tariffs when required to ensure effective workload and to ensure these tariffs are kept up to date and relevant

• Monitor carrier websites and notifications

• Promote continuous improvement

• Any other delegated tasks deemed reasonable as assigned by the reporting manager in line with department growth.

• Engagement with ocean freight operational teams to ensure smooth handover of secured shipments

General Skills

• Industry and operational knowledge of Ocean freight - inbound, outbound, and cross trade

• An understanding of how to influence the profitability through effective pricing

• Able to cope and accustomed to working under pressure to meet fixed deadlines

• Strong numerical and commercial skills

• Excellent written and verbal communication skills

• Excellent attention to detail

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!