Office Administrator - Exposed Solutions : Job Details

Office Administrator required by an award winning Plumbing & Heating Services company who retain a loyal and satisfied customer base in their area. They are a company that takes pride in their staff and the integrity and quality of their work. Unlike almost their competitors they employ all their staff as permanent PAYE employees, with no sub-contractors and hence no hidden costs to be passed onto customers. They are a fast-growing business, with office branches in Orpington and Beckenham, providing services within the North Kent and South London areas.Role descriptionThey are looking for an ambitious, diligent individual with excellent customer service skills who shares our values and work ethic. The applicant must be responsible & thorough with keen attention to detail. We value people who want to go “over and above” to get a job done correctly to a high standard, and most importantly someone who takes genuine pride in their work.Candidate must be computer literate. The ideal candidate would primarily have experience working within the plumbing and heating industry, and as an aside would ideally have experience working in an office environment.Working hours are Monday-Friday 8am-5:30pm. You will be required to work alternate Saturdays 9am-1pm.Main responsibilities include:- Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.- Maintaining engineer’s diaries.- Providing quotes & ordering parts for customers.- Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.- Maintaining the daily ‘Posts’ queue around which our workload revolves.- Answer customer queries and take ownership of any issues arising through to completion.- Creating new customers and maintaining customer records.- Taking deliveries from suppliers & exchanging returns.- Sending reminder letters for annual services & contract renewals.- General administrative tasks.ALL APPLICANTS MUST BE FREE TO WORK IN THE UK.Exposed Solutions is acting as an employment agency to this client.Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any persons for this role.