Office Planner - Social Housing - Rise Technical Recruitment Limited : Job Details

Office Planner - Social Housing

Chingford

£25,000 - £30,000 + Progression + Training + Holiday + Company events + Pension + On-Site Parking

Do you have a passion for delivering exceptional customer service and thrive in a fast-paced environment?

Are you an experienced administrator with a background in social housing, ready to take on a new challenge?

My client is a leading family-run Plumbing, Gas, and Electrical Contractor based in London, covering the South East. With over 40 years of combined experience, they provide comprehensive services to domestic properties and private landlords. Their team of highly qualified Gas Safe and NIC registered engineers delivers a full range of solutions, from installations and maintenance to emergency repairs, ensuring a reliable and professional service for all clients.

This office-based role involves managing daily communications with tenants and clients, handling inquiries, and ensuring smooth service operations. Strong customer service and administrative skills are essential for meeting the needs of both clients and the business. Experience in social housing, customer service, and administration is required.

Candidates must have at least five years of experience in customer service and administration, including three years in social housing. GCSE or equivalent and fluent English are required, and a driving license is preferred.

The Person:

• 5+ years' experience in customer service and administration
• 3+ years in social housing (required)
• Strong communication and organisational skills
• Proactive, detail-oriented, and able to manage multiple tasks
• Fluent in English; driving licence preferred
• Professional when handling vulnerable or elderly customers

The Role:

• Manage tenant and client communications
• Schedule appointments and allocate workloads for engineers
• Monitor job progress, provide quotes, and close jobs
• Handle invoicing and certification distribution
• Order and manage parts for jobs
• Update clients via CRM and BIG CHANGE
• Prioritise emergency and vulnerable tenant jobs while meeting KPIs and SLAs

Reference Number: 239259

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.