Office Support Apprentice - QA : Job Details

About Us: Founded in 1969, Forsyth Glazing has evolved from a one-man operation into a leading company with over 50 employees. Operating from our state-of-the-art premises in Glasgow, we specialise in custom glass cutting and fabrication, as well as products like sliding wardrobe doors, glass balustrades, and aluminium shop fronts. Our success is built on industry knowledge and a commitment to quality products and services.

Overview: We are seeking a motivated Office Support Apprentice to join our dynamic team. This role offers hands-on experience in various administrative functions, including customer service, order processing, and job scheduling. 

Key Responsibilities: 

• Respond to customer inquiries via email and phone, providing accurate information and assistance as systems expert in the Microsoft Office 365 package.
• Prepare and send quotations to clients, ensuring timely and professional communication acting as first responder to internal system Glass Office.
• Process customer orders efficiently, maintaining accurate records and documentation on Glass Office System.
• Develop and maintain product knowledge to effectively address customer inquiries and provide recommendations.
• Utilise Microsoft Office Suite for various digital tasks, including document creation and data management.
• Manage incoming and outgoing emails, ensuring prompt responses and proper filing.
• Answer incoming calls from clients, directing them to the appropriate departments or personnel as needed.
• Greet and assist clients in person, addressing their needs and ensuring a positive experience.

What we are looking for: 

• Be eager to learn. 
• Good communication skills.
• Have a keen interest in the glazing industry.

Salary:£13,313 per annum.

Working week: 

• Hours would be 8:30am - 5pm, Monday- Thursday and 8:30am to 4pm Friday. 
• Attendance and time keeping is a must. Once trained,you would be required to work at least 1 Saturday per month, and would receive a day off the following week.

Company Benefits:

• Family-run business with a friendly and supportive team. 
• Free tea and coffee, plus a 20-minute morning tea break.
• Free parking and great transportation links.
• Annual Christmas party and team events.
• Salary increases after the apprenticeship is completed, with the potential for a full-time role in the business.

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!