Onboarding Analyst - eFinancialCareers : Job Details

Responsibilities Description of the Business Line or DepartmentThe Client Lifecycle and Digital department is the cross-business client managementdivision of Global Banking and Investor Solutions (GBIS). As part of the GBIS COO Service Unit, the Cross Border Client Management Group is globally in charge of the client experience across GBIS activities. The department manages:

• Client Relationship Management for Premium Clients
• Coordinating the onboarding process and facilitates document collection.
• KYC due diligence for onboarding and periodic reviews
• Management of client reference and regulatory data
• E-client services
• Project management

Summary of the key purposes of the roleThe Agency Onboarding department is responsible for coordination of the end to end onboarding process for new clients, which includes:

• End to end onboarding coordination for all Agency clients of the bank
• Direct client communication requiring strong client services skills
• Partnership with the business line and key internal stakeholders for efficient onboarding process
• Participation in and contribution towards current projects

Summary of responsibilitiesOnboarding Coordination

• Coordinating with departments including Legal, Compliance, KYC, Credit Risk, Client Services, Referential teams and other key stakeholders to ensure timely handling and advancement of priority accounts
• Global coverage of client onboarding including Business Lines in EMEA, APAC and US
• Facilitation of end to end client on-boarding ,including helping clients and stakeholders to understand KYC requirements and the latest regulatory and operational requirements
• Ensuring collection and accuracy of all appropriate due diligence documentation and requirements prior to progressing cases
• Storing all relevant documentation according to Group policies
• Compliance with all regulatory obligations and internal policies
• Management of business priorities and expectations
• Identification and escalation of potential delays
• Production of statistics for management

Participation in projects and change management

• Contributing to onboarding related projects including regulatory, process streamlining, new tools implementation etc.
• Contributing to process improvement proposals
• Updating process-related documentation