Onboarding Co-ordinator - Caroola : Job Details

At Caroola, we are a leading group of brands specializing in umbrella payroll, CIS, accountancy, and tax services.

Among our distinguished brands, Parasol stands out as a premier provider within the industry, offering firstclass service to the Agile Workforce, including freelancers and contractors.

With 20 years of experience as a leading umbrella payroll provider, Parasol has built a award winning reputation in the market. We successfully partnered with recruitment agencies across the globe, ensuring reliable and efficient payroll solutions for the dynamic workforce.

To continue to support our Parasol operations team we are looking to recruit an Onboarding Co-ordinator

Within the role, you'll primarily be responsible for onboarding all new clients while providing excellent customer service throughout the process. You will also be proactively promoting the company’s products and actively seeking client retention.

Role and Responsibilities:

· To ensure all telephone and email enquiries are resolved to the client’s satisfaction.

· To nurture clients and manage expectations through regular communication and building relationships.

· Take ownership and accountability of all work produced.

· Build client interest in products offered by adding value at every available opportunity.

· To retain existing clients through both reactive and proactive retention.

· To work well as part of a team, be open minded towards the ideas and views of others and contribute to building team spirit.

· To generate ideas for improvements to processes and the overall client experience.

· To communicate with clients in a professional and compliant manner.

· To welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance.

· To achieve individual and departmental performance targets.

· To adapt positively to change and meet the changing requirements of the work environment.

· Actively support department and company initiatives.

· Prepare and contribute towards regular performance development reviews, highlighting potential development requirements and training needs.

· To take ownership and find the right resolution for the client.

· To effectively manage a portfolio of clients by organising time effectively to prioritise tasks.

· To build rapport with clients as part of providing an excellent service.

· To maintain a strict level of client confidentiality at all times.

· To maintain a high level of personal drive and professionalism at all times.

· To take the highest standard of accountability for all aspects of the work.

Skills and Experience Required:

· Previous experience in a customer focused environment.

· Ability to communicate clearly.

· Experience of achieving required targets.

· Excellent soft skills with the ability to build rapport.

· Strong customer focus.

· Ability to be innovative and use own initiative.

· Personal workload organisational and time management skills.

· Ability to encourage and motivate others.

· Ability to deal with difficult situations in an assertive and supportive manner..

Benefits Package :

• Holidays - 25 days off plus Bank Holidays to reach a maximum of 29.
• Holiday Purchase Scheme - You can buy up to an additional 3 days per year
• Long Service Benefit - Following 2 years' service 1 additional day's holiday will be added each year up to a total of 29
• Private medical insurance - Bupa
• Dental insurance
• Cycle to Work scheme
• Subsidised gym memberships.
• Financial benefits - Free access to mortgage advice, credit scoring for life and financial management tools
• Company Pension Scheme
• Dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health.
• Counselling Support - Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme
• Voucher Discount Scheme
• Opportunity to opt into Onsi - Access to flexible pay benefits