Operational Sales Support Executive - Vitality : Job Details

About The RoleTeam – Vitality Adviser Sales SupportWorking Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role:

• Attention to detail
• Ability to prioritise
• Strong organisational skills

What this role is all about:You will be a person of many talents with strong organisational skills and attention to detail. You will be a go to for support whether that’s identifying process changes and providing feedback that has a direct result of change for a force for good. Or it could be supporting multiple diaries for planned events. No task will be too big or too small. You will be effective and positive in your approach and thrive on the ever-changing nature of this role. Some of these tasks will include identifying process changes that pinpoint sales gaps, risks to the business and positive opportunities that results in improved quality and/or conversion rates. You will work closely with the Sales Optimisation & Support Manager presenting your recommendations and findings to be a force for good. You will build strong relationships to help provide insights into the areas you support. You will ensure quality is undertaken whether that be updating systems or reviewing the leads that our adviser use. Overall, you will thrive in a fast-paced environment, be able to collaborate effectively or work on your own initiative. Live in the detail to ensure every task you work on is carried out to a high standard output. This is just a snippet of just some of the daily tasks if you like to switch things up apply.Key Actions

• Find more efficient ways of working through identifying efficiencies, improved workflows, and systems.
• Identify gaps, risks and opportunities by monitoring and analysing reports and systems to highlight key areas of improvement to positively impact quality and conversion rates across all areas of the channel and provide any necessary MI to back up suggestions.
• Assist with the lead allocation model to ensure the correct lead types are allocated to the highest converters to maximise revenue.
• Establish and maintain strong relationships across all teams and all levels.
• General sales support function against a set of targets, resulting in improved quality, higher sat/quote rates, and higher conversion rates through using the systems in place, monitoring reports, and highlighting any quality concerns resulting in higher conversion rates. Ensure systems are up to date with feedback, lead creation, and lead sources to ensure reports and commissions can be completed and paid correctly.
• Reactive ad hoc support requests to a high standard.
• Be a systems expert (Quick Quote, Lucid, Salesforce, Sales Hub, iThrive, MS Forms, Teams, SharePoint etc) and be the point of contact for all queries and questions, to also deliver communication to the channel with tips and expertise on how best to use the systems and deliver messages about updates or system issues etc.
• Complete weekly enrichment and pipeline reports & monthly modules reports to aid performance management conversations. Also own audit processes.
• Support the Business Get Business lead referral process to drive more leads from existing customers by completing the validation process to confirm eligibility for fulfilment of vouchers.
• Working alone and as part of a team to ensure the quality standards of the company and channel are being met.

What do you need to thrive?

• Maximising productivity and results by effectively managing time, projects, and daily tasks.
• Ability to identify gaps, risks, and opportunities within the channel.
• Maintain knowledge, skills, and personal performance to the required standards.
• Driven and committed to personal growth and development.
• Motivated with a drive to assist with the delivery of the sales targets and outstanding customer outcomes.
• Strong system/technology skills especially with Microsoft.

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.Ready to find out if we’re the right fit for you? We can’t wait.If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.