Operational Support Manager - the guinness partnership : Job Details

We have a new opportunity for an Operational Support Manager to join our team in Oldham on a permanent, full-time basis.

Reporting to the Regional Head of Service, the successful candidate will oversee the operational planning and coordination of the Repairs and Maintenance Team in the North West. You may also be required to support teams in other regions which may require occasional travel.

You will manage a team of 17 people in planning and administrative support to deliver an outstanding repairs service to our customers.

Key Responsibilities:

• Managing the planning and administration team to ensure customer service standards are achieved through the planning and co-ordination of the regions Responsive Repairs.
• Supporting and developing a team of planners and coordinators to ensure that the regional teams receive an excellent service.
• Ensuring that data is updated in a timely and consistent manner and that quality audits are conducted for planning and system updates.
• Ensuring effective management of the regional operative diaries ensuring that all specialist materials are available to support reduced travel and first-time fix rates.
• Covering the work of the Planners during periods of absence.
• Sharing knowledge across the wider operational teams to support continual improvement of the services Guinness Property deliver.
• Working closely with the Regional Commercial Team to ensure effective use of subcontractors and provide guidance on chargeable works.
• Achieving agreed personal, team and corporate objectives and take ownership for performance and development across the team.

What we’re looking forWe are a customer-focused organisation, valuing both our methods and outcomes. You should be an experienced manager with excellent customer service skills and a willingness to go the extra mile.

Skills / Experience

Essential:

• Proven experience of delivering high quality services in a customer focused environment.
• Experience of leading, managing, developing and motivating teams to work within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Proven experience of developing services in consultation with customers and stakeholders.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with scheduling software.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.
• Microsoft office including Word and Excel.

Desirable:

• Experience of Accu Serv job management system.
• Experience of DRS.

Essential Qualifications

• Educated to A level or equivalent level of competence.

Interview Process: Face to Face interviewed will take place at our Bower House office in Oldham, week commencing Monday 10th March 2025.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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