Operations and Compliance Manager - Douglas Scott Legal Recruitment : Job Details

Operations and Compliance Manager – PART TIME (3 DAYS PER WEEK)Salary - £30,000 - £40,000 (NOT PRO RATA)NORTH SURREY   A fantastic, leading firm in North Surrey, known to us as a client for many years are keen to add an experienced Operations and Compliance Manager to their already impressive team. Based in well-equipped offices in an impressive setting, close to commuter links, the Operations and Compliance Manager will benefit from working with a cohesive team of Partners, Fee Earners and Accounts to deliver a high quality of a full range of Operations and Compliance Manager duties near North Surrey.  Duties and responsibilities of the Operations and Compliance Manager:

• Create and enforce policies for effective data management – ensuring accuracy and legitimacy of data.
• Analyse data to provide insight and support decision-making processes within the firm.
• Develop and oversee data security measures to protect sensitive information, ensuring compliance with data protection regulations and standards.
• Collaborate with IT to maintain and improve database systems and software applications
• Regularly review operational processes to ensure efficient and effectiveness across departments.
• Monitor and analyze operational performance metrics, identifying areas for improvement.
• Work closely with departments to understand their data needs and operational challenges.
• Facilitate training for staff on data management and compliance practices.
• Serve as a point of contact for data and compliance related inquiries.
• Ensure compliance with legal regulations and industry standards related to data management and privacy.
• Identify and mitigate risks associated with data handling and operational processes.
• Overall responsibility for the management of the firms complaints procedures including corresponding and dealing with clients, third parties and the Legal Ombudsman.
• Ensuring compliance with Solicitors Regulations Authority (SRA) requirements
• Maintaining the firms Lexcel accreditation ensuring the firm is compliant for its annual inspection.
• Plan, execute, and oversee compliance and operational projects from inception to completion.

 Skills Required:

• Proven experience in a compliance, data management and operations role, preferably within a law firm or professional services environment.
• Analytical thinker, with good communication skills and the ability to articulate reasoning clearly and succinctly using data to make informed decisions.
• Strong attention to detail and an ability to handle confidential information in a professional and discreet manner.
• Proficiency in data management software and tools (e.g., CRM systems, spreadsheets, database management systems).
• Ability to use own initiative – a pro-active self-manager who can manage their own workload, identify areas for improvement and drive projects forward.
• Possesses in-depth knowledge of relevant laws and regulations, including GDPR and AML.
• Knowledge of legal industry practices

 The firm are offering 25 days holiday plus bank holidays, and a range of competitive benefits. If you are an experienced Operations and Compliance Manager, based in or near North Surrey, please get in touch for confidential consideration or send your CV to