Operations Assistant - Howett Thorpe : Job Details

This global leading company based in Hook are seeking an experienced Operations Assistant to provide logistics and administration support to the business. The role is office based and would suit someone who has proven experience in a logistics or supply chain role, with a strong understanding of import/export operations.

Reference no HT15636

Operations Assistant - About the role

Reporting to the Finance and Administration Manager, your main responsibility will be to manage and process incoming and outgoing shipments and to provide secondary support in sales order processing. Main tasks:

• Oversee and process shipments, including packing, unpacking, and preparing required documents.
• Maintain accurate records for customs procedures.
• Complete and submit customs declarations in line with regulations.
• Coordinate with freight forwarders and carriers to secure competitive rates and services.
• Monitor and ensure compliance with international trade and customs regulations.
• Update the credit control spreadsheet and escalate overdue debts to the Finance Manager.
• Maintain the purchase ledger, ensuring accurate recording, matching, and timely processing of supplier invoices.
• Generate and send customer statements and chase debts in line with payment terms.
• Process and reconcile BACS sales receipts.
• Handle general office tasks, including calls, post, stationery orders, and filing systems.
• Provide backup support to the Sales Order Processor:

o Process customer orders, ensuring accuracy with quotations and proper coding.

o Check stock availability and supplier delivery times, updating customers as needed.

o Notify customers of delivery changes via updated contract review emails.

o Raise purchase orders to suppliers and resolve supply chain or delivery issues.

The successful Operations Assistant will have:

• Proven experience in a logistics or supply chain role, with a strong understanding of import/export operations.
• A familiarity with special customs procedures (e.g., IPR/OPR).
• Demonstrated experience in order processing
• Competence in using ERP systems
• Strong organizational skills
• Excellent communication skills, both verbal and written.
• Self-motivated with a proactive attitude
• Detail-oriented with a high level of accuracy

Operations Assistant- Benefits

• Generous holiday entitlement
• Pension scheme
• Health insurance
• Free on-site parking

Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful.

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