Operations Centre Representative - Hays Specialist Recruitment Limited : Job Details

Your new companyThis telecommunications company is seeking a dedicated Operations Centre Representative to join their high-performing team. The role starts with 4 days of in-office training, transitioning to a hybrid model with 3 days working from home. The office is easily accessible by car, though public transport links are limited. The role is from Monday to Friday and the hours are either from 08:00-16:00 or 09:00-17:00. It is due to start in January.Your new role

• Support Field Engineering & Operations with financial tracking, governance, and process improvement.
• Collaborate with teams to ensure efficient processes and meet health and safety requirements.
• Manage systems, issue work orders, and ensure completion of tasks.
• Communicate with engineers and customers, both internal and external.
• Develop standard measurements for process comparison.
• Monitor and maintain relevant systems.
• Prepare and issue work orders for remedial works, coordinating with field teams to ensure completion in accordance with SLAs and statutory obligations.
• Complete administrative tasks within company guidelines, procedures, contractual agreements, and relevant legislation, escalating unresolved issues.

What you'll need to succeed

• Proficient in databases, Office applications, and email systems. Attention to detail is essential.
• Ability to work remotely with key stakeholders at all levels.
• Maintains excellent working relationships with all key stakeholders and peers.
• Represents the business professionally both internally and externally.
• Experience working with outsourced partners and contractors.
• Knowledge of telecommunications networks/environment.
• Ability to work proactively as part of a larger team.
• Flexibility to perform duties outside of the day-to-day role when required.
• Positive influence when working with teams and external stakeholders.
• Analytical, logical, and structured approach to problem-solving.
• Eye for detail, ability to digest and manipulate data, drawing conclusions and generating recommendations.
• Proactive in understanding and implementing technical and operational initiatives to drive customer improvements.

• Focus on serving internal or external customers.
• Focus on alignment and building effective groups.
• Drive for improvement through people, transforming and aligning an organisation in a new and challenging direction.
• Highly motivated, forward-thinking individual aware of the bigger picture.
• Creative, resourceful, and innovative in managing customer situations.
• Aspires to company behaviours, brand, culture, and values at all times.
• Ability to work as part of a larger team.
• Result-driven, proven track record of delivering to KPIs, SLAs, and objectives for service delivery, customer satisfaction, and cost control.

What you'll get in return

• Hourly pay of £12.
• Comprehensive training and ongoing support.
• Opportunity to work in a dynamic and supportive environment.
• Potential for career growth and development.

What you need to do nowIf you are a proactive and dedicated individual looking to join a thriving telecommunications company, they would love to hear from you! Please send your CV and a cover letter detailing your experience and why you would be a great fit for this role !

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