Operations Coordinator - Blue Square : Job Details

ARE YOU THE ONE?

We are seeking a dynamic Retail Operations Executive to oversee the daily management of Samsung’s maintenance and digital execution activities. You will also be responsible for using Samsung’s digital implementation software to drive digital marketing initiatives across our retail displays.

WHAT YOU’LL BE UP TO

COMPLIANCE

Develop, implement, and manage the display compliance processes to allow for the effective communication of issues and trends within the Samsung retail estate across the UK & Ireland.

Be the champion of store standards, ensure issues impacting sales and customer experience are quickly and efficiently resolved utilising relationships with the Samsung account teams to continually improve display compliance.

STAKEHOLDER MANAGEMENT

Presentation of ideas, results and outcomes of projects and trials to relevant stakeholders across the business with focus on the IM team and senior management.

Ensure key stakeholders are aware of trending issues by gathering insights and feedback directly from the field team.

PROJECT MANAGEMENT

Generate and implement clear processes and timelines for dealing with a wide range of issues, prioritising and escalating where appropriate.

Create and circulate weekly reports to various teams around the business to give Head Office colleagues valuable insight from our store and field teams.

COMMUNICATION

Act as the main day to day contact for Samsung’s maintenance partner being an escalation point for nationwide issues, manage, and report on the quality of service provided by the agency and ensure the alignment of goals and objectives across the partnership while demonstrating commercial awareness.

DIGITAL EXECUTION AND DATA ANALYSIS

Consistently identify opportunities to drive digital performance improvement by utilising data and trends, field and internal team feedback and the Retail Reporting and Insights team

Working alongside the Senior Retail Operations Executive to deliver Digital connectivity and Digital POP screen technology strategies and support with the execution Digital Marketing content across Samsung Retail digital screens.

ARE YOU OUR PERFECT PARTNER?

• You’re an excellent relationship builder.
• You’re able to work to strict deadlines.
• You’re proficient in Microsoft Office software, including PowerPoint & Excel
• You’re comfortable dealing with multiple stakeholders in a fast-paced environment.
• You’re a solution-based thinker.
• You’re a strong written & verbal communicator.
• You have a passion for detail and delivery.
• You have strong Influencing skills.
• You drive change and can be flexible.
• You have experience working in retail.
• You consider the impact of decisions on profitability.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £30,000 Per Annum
• Performance Bonus 10 %
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Perkbox (Rewards Portal)
• ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher!
• Development Opportunities- our teams have historically moved into all manner of other jobs!

WHO ARE WE?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.

At the heart of our agency are our ETHIC values - and we’re on a mission to work with individuals who share and believe in them.