Operations Coordinator - IDA RECRUITMENT LTD : Job Details

We are looking for a confident and vibrant Operations and Client Services Executive who is looking to develop a career in coordinating online training sessions for professionals.

The Operations and Client Services Executive role requires working 3 days a week from the offices in Old Street and 2 from home. Comfortable and professional home working is required as you will work on two screens and be facing an audience. Hours 8:30am - 5pm. Salary depends on experience, anything up to £26k.

Operations and Client Services Executive duties:

• Hosting webinars: starting the online events, introducing speakers to the online audience and dealing with any technical issues or questions that may arise during the webinar. When events happen in person then attending the events.
• Event administration and documents - coordinating the events, assisting with delegate registration and liaising with the venue and speakers. The Operations Coordinator role also entails gaining customer feedback after events, and post-event feedback.
• Client and customer care - Maintaining an efficient and high level of service to all customers and clients, taking responsibility for dealing with customer enquiries via phone, chat and email channels. Ensuring that all customer bookings and orders are processed efficiently and in line with established business processes.
• Providing administrative support for marketing across all product lines.