Operations Coordinator - City Group Recruitment Limited : Job Details

Operations Coordinator

Peterborough

Industry: Planning for Fire and Electrical Division

Are you a well- organised individual with excellent planning skills who is looking to join successful and motivated team?

What's on Offer?

• Competitive salary
• Company benefits
• Career progression opportunities available
• Job security within a stable and successful business going through a period of planned and sustained growth

Our client is looking for Operations Coordinators to join its Peterborough offices, to provide efficient scheduling and planning to its engineers to ensure delivery to the customer.

This role is for someone who has a high-level attention to detail, is process-driven and proactively looks to effectively communicate with both internal and external contacts to achieve its goal of delivering to the customer through team working.

Our client is a trusted compliance safety company carrying out tests / services to make sure customers properties are safe and meet current legislations. We currently maintain, service and repair over 70000 housing association and local authority properties across the UK.

Key responsibilities:

• Effectively scheduling of engineers to cover reactive and servicing jobs across a customer contract through outlined booking processes and the use of a job management system.
• Ensure allocated jobs with engineers are completed and the scheduling process is properly closed out.
• Escalate any scheduling issues or concerns to the Team Leader who will be able to address with the engineer, or in liaison with the Contract Manager and/or customer.
• Support the contract with administrative tasks as required, such as billing, producing WIP reports to maintain the job management system ensuring all records are accurate and status updates progressed.

Key Skills and Attributes:

• Solid understanding of planning systems, considering geographical locations to schedule engineers as efficiently as possible.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritise workload.
• Excellent written and verbal communication skills, as our servicing engineers will be relying on you to share key information on a day-to-day basis.
• Strong organisational skills with the ability to multi-task whilst maintaining a high attention to detail.

In return for your commitment and expertise, you will get:

• A base salary between £22,300 - £ 25,000 depending on experience,
• Ongoing career development opportunities,
• 22 days holiday allowance + UK Bank Holidays