Operations Coordinator - Tate Hitchin : Job Details

Operations Coordinator

Hemel Hempstead

12-Month Fixed Term

£28,000-£32,000 (Dependent on Experience)

Are you an organised, proactive professional with a passion for delivering exceptional customer service? Join our client, a market-leading and progressive company based in Hemel Hempstead, as an Operations Coordinator. This is a fantastic opportunity to be part of an energetic, fast-paced team, working from a modern head office with excellent employee benefits and development opportunities.

Why join this company?

• Work in a fast-moving, customer-focused environment with a variety of responsibilities
• This role is with a company committed to internal progression and professional development
• Enjoy a supportive and collaborative atmosphere in a well-equipped office

Your role and responsibilities:

In this varied role, you'll provide essential support to the Operations Manager and ensure smooth day-to-day operations. You'll also build strong relationships with both clients and internal teams to deliver excellent service.

Key responsibilities include:

• Managing Sales Order Processing (SOP) and Purchase Order Processing (POP) from order receipt to invoicing
• Proactively organising service visits and scheduling engineers to resolve customer issues
• Ensuring stock availability to complete jobs efficiently
• Handling and resolving customer queries with a calm, solution-focused approach
• Collaborating with internal teams to address escalations
• Maintaining internal resources, including fire alarms, security and power systems
• Updating Sage with product pricing and customer account details
• Providing project support and ensuring compliance with ISO 9001 standards
• Assisting internal sales support teams and liaising with clients on orders and call-offs

The ideal candidate will:

• Be a confident communicator with exceptional customer service skills
• Have experience in a similar operations or administration role
• Be highly organised with the ability to multitask and prioritise effectively
• Be comfortable in a proactive environment where problem-solving is key
• Experience with Sage and knowledge of ISO 9001 standards is a plus!

What's in it for you?

• Hours: 37.5 hours per week (Mon-Thurs: 8:30am-5:00pm; Fri: 8:30am-4:00pm)
• Holidays: 23 days annual leave + bank holidays, with an additional day off on your birthday
• Pension Scheme: Secure your future with our employer-backed plan
• On-Site Parking: Hassle-free commuting

Ready to take the next step in your career? Apply now for this Operations Coordinator job and become a vital part of this thriving team!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.