Operations Coordinator - Kaplan : Job Details

Reference number: JR245208

Location: Hybrid working - home and our office based in London

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: K3

Salary: £31,098 to £33,610 per annum

We are looking for an Operations Coordinator to join our team.

You will help deliver outstanding assessments by contributing to the delivery of the SQE Assessments.

As the Operations Coordinator, you will:

• Build great relationships with our extensive casual worker (CW) team.

• Help us to meticulously plan and prepare for our assessment days.

• Take a key role in the delivery of our assessments on site at one of our assessment delivery venues.

• Contribute to the provision of an outstanding candidate experience.

• Support in running payroll after each assessment window.

• Managing the team SQE inbox.

• Support with HR administration.

This is an excellent opportunity for someone who may be currently working as a Customer Service Administrator, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

You’ll be a superb organiser and confident in dealing with other people. We’ll also need you to have:

• Experience in business administration.

• Strong organisational and planning skills.

• Confidence in communicating with others, both in writing and verbally.

• Ability to work to a high level of accuracy. Attention to detail is essential.

• A proactive approach.

• The ability to work under pressure.

• A good working knowledge of excel (or Google Sheets).

• Knowledge of working with the Google Suite is desirable but not essential.

• Experience of purchase orders.

What we do

Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 2nd March 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.