Operations Director Hospitality/Food - Macildowie Recruitment and Retention : Job Details

Macildowie seek an Operations Director who will be responsible for overseeing the entire operations department for this growing fast-food business, ensuring the smooth and efficient running of business retail operations.

This role involves leading teams across various functions, including business development, procurement, and (multi-site) operational support. The Operations Director will play a pivotal role in strategic planning, ensuring compliance with company standards, food regulations and driving retail growth initiatives.

What are we looking for?

• Strategic Leadership: Develop and implement strategic operational plans to achieve business goals, including revenue growth, customer satisfaction, and operational efficiency.
• Team Management: Lead and mentor direct reports, such as the Business Development Manager, Procurement Manager, and Operations Support Manager, to foster a culture of collaboration and excellence.
• Operational Oversight: Oversee daily retail operational activities, ensuring all processes align with corporate objectives and industry best practices.
• Performance Monitoring: Establish and monitor key performance indicators for the operations team, regularly evaluating progress and implementing improvements.
• Cross-Functional Collaboration: Work closely with other departments to ensure cohesive operational strategies that support the company's overall objectives.
• Procurement and Supply Chain: Oversee procurement and supply chain management, ensuring efficient sourcing and cost control for ingredients and products.
• Innovation Support: Guide the team in identifying and implementing new technologies and processes to enhance operational efficiency and customer satisfaction.
• Compliance: Ensure all operations comply with health and safety regulations, food safety standards, and company policies.

Non-negotiables:

• 5+ years of experience in multi-site operations and people management, preferably in the food or retail sector.
• Strong understanding of delivery aggregator platforms and EPOS systems.
• Thorough knowledge of health and food safety regulations.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to multitask and prioritise.
• Ability to work effectively with cross-functional teams and in diverse regions.

If you have this experience and fancy a change, working for a disrupting, ambitious fast food organisation, then we'd love to hear from you as soon as possible.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.