Operations Director - BSR Health Recruitment Ltd : Job Details

Director of Operations - Private Healthcare ClinicLocation: Harley Street District, LondonSalary: Circa £70,000 per annumWe are seeking an experienced Director of Operations to join our client's established private healthcare clinic in the prestigious Harley Street District of London. With over 20 years of reputation in the industry, we are looking for a dynamic individual to lead clinic operations and drive the business forward.Role Overview

The Director of Operations will be responsible for overseeing all aspects of the clinic's operations, acting as the owner's voice and ensuring smooth functioning across all departments. This role requires a strong background in private healthcare, excellent leadership skills, and the ability to work autonomously.Key Responsibilities

• Manage and coordinate all business operations, serving as the primary liaison between owners, staff, and external stakeholders

• Drive business development initiatives and build positive relationships with partners, including GP referrals

• Oversee governance, ensuring compliance with all relevant healthcare regulations and standards

• Manage HR functions, including recruitment, hiring, and performance management

• Handle escalated patient complaints and resolve complex issues

• Coordinate with doctors, stakeholders, and patients to ensure high-quality care and service delivery

• Oversee CCSD and related administrative processes

• Provide leadership and direction to the office manager and clinic manager, who will report directly to this position

• Make high-level decisions and problem-solve across all areas of the business

• Develop and maintain a close working relationship with the clinic owners

• Promote the business to external shareholders

• Manage both the clinical and operations teams

• Drive the business forward from day one

Qualifications and Experience

• Degree qualification relevant to the business

• Minimum 5 years of solid experience in a similar role within private healthcare

• Strong background in a medical discipline

• Extensive knowledge of healthcare governance and regulations

• Proven track record in HR management and recruitment processes

• Excellent people management and delegation skills

• Strong business acumen and problem-solving abilities

• Outstanding communication and relationship-building skills

Personal Attributes

• Ability to lead from the top and take full responsibility for business operations

• Flexible and adaptable to the changing needs of the clinic

• Strong decision-making skills with a focus on high-level strategy

• Excellent interpersonal skills to develop one-on-one relationships with owners and staff

• Driven and proactive in advancing business objectives

• Capable of working autonomously and taking initiative

This is an excellent opportunity for a seasoned healthcare professional to join a reputable clinic and make a significant impact on its operations and growth. The successful candidate will be expected to start as soon as possible and will play a crucial role in shaping the future of our client's organisation.This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.