OPERATIONS MANAGER- FREIGHT / TRANSPORT - Heathrow Personnel : Job Details

My clients a well-established, growing transport company are seeking an experienced Operations manager to join their busy team.

Duties would include:

• To oversee the day to day smooth running of the operation
• Responsible for ensuring that effective methods are put into place so that the company runs to its maximum productivity.
• Conduct monthly reviews/ presentations with the customers or as and when required.
• Ensure budgets are properly controlled and managed, to achieve best profitability for the company but not at the expense of the customer.
• Oversee the customer service delivered by the team and assess that they are meeting customer satisfaction goals. Ensure this is by reviewing customer reviews and customer related statistics
• Prepare, revise and submit reports, budgets and other documentation as and when requested
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Services while staying within budgetary limits.
• Implement health and safety procedures
• Manage and Implement new business from Sales to Operations.
• Responsible for ensuring the Depot delivers its agreed targets in all key performance areas, particularly those that can be influenced by the staff group you directly manage.

Skills required:

• Previous transport ops management experience
• 5 year checkable history
• Experience within a supervisory / management role
• Good understanding of current transportation and H&S regulations
• Planning and project management experience
• Have excellent customer service experience
• Route planning experience
• PC literate

Working hours:

• Monday- Friday days (Flexibility needed)