Operations Manager - Page Personnel Secretarial & Business Support : Job Details

• Operations Manager - Newly Created
• Professional Services Industry Leader
• £60,000 - £65,000 plus enhanced benefits and bonus
• Leading a back office function / business area
• 1 or 2 days on site - Wakefield / W. Yorkshire

Client Details

Page Group are proud to be working in partnership with a genuine industry leader within the Professional Services Space. Our Client is experiencing strong commercial growth and performance and now have a need for an additional Operations Manager.

Reporting to the Executive Director, the role will oversee & own a Business Area and will lead performance with the support of a Team Leader network

Our client is a true champion of agile working, with the need to be office based only 1 or 2 times per week

Description

• Lead an operation to deliver against performance and service metrics, addressing and highlighting any performance issues
• Lead an operation through a population of Team Leaders, ensuring they are aware of what is required around performance, output and behaviours
• Prioritise and manage resources to deliver against business performance objectives & P&L expectations, identifying and addressing any potential issues at an early stage
• Ensure consistency is maintained within the operations around quality of work, team performance and behaviours
• Take ownership of operational HR issues around Behaviour, performance, training and any other related issues
• Implement the business wide strategy within the Operation, ensuring implemented metrics support the achievement of business wide goals
• Drive continuous improvement across the operations through rigorous review and testing of process and procedures, presenting and implementing positive changes where needed
• Manage operational risk within the Operation, putting in place plans to mitigate negative risk surrounding Case Management / Case Progression, Regulatory Compliance & Quality
• Manage and assign workload and work-flow across the operation through effective planning and resource management
• Work across the Operational Management team to create a culture of Continuous improvement & high levels of staff engagement
• Create and present reports to Executive Directors highlighting performance across the operations
• Optimise Case Progression across the Operation
• Ensure an exceptional level of service is provided to Partners / B2B Customers at all times

Profile

• Experience as an Operations Manager
• Previous management of team Leaders
• Have led a back office operation - i.e Legal, Shared Service, Back Office, Case Management Operation for example
• Extensive stakeholder management across all levels including C-Suite
• Ability to implement business strategy and drive performance
• P&L Management
• Process & Continuous Improvement knowledge
• Ability to interpret, understand and act upon data
• Strong people leadership and management

Job Offer

The role of Operations Manager is a fantastic opportunity to join an industry leader within the Professional Services Space.

The position offers a salary of £60,000 - £67,000 depending on experience, along with:

• Discretionary annual bonus
• 25 days holiday (growing to 30 over tenure) ability to buy and sell holiday
• 5% matched pension
• Private Medical Insurance
• Life Assurance x4
• Ability to condense working week into 4 days (once per month)
• Genuine Hybrid Approach - 1 or 2 days in the office per week
• Further benefits to be disclsoed

Based in the Wakefield, W.Yorkshrie area, candidates are encouraged to apply across Yorkshire, Midlands, North West & North East, with fantastic road links accessible via M1 & M62